The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellation - We offer free order cancellation if order is cancelled within 48 hours of purchase, 20% restocking fee will apply if cancelled after.
Returns/Exchanges - Not all items can be returned, we do not accept returns on extra large items. For items where returns are accepted, buyer is responsible for return shipping cost. A 25% restocking fee will apply to all returned items. Items must be returned in it's original condition, it's very important items are packed same way as received to minimize damage during transit. If items is returned damaged, no refund will be issued, we will provide necessary documentation for buyer to place claim with shipping company.
It's a rare occasion but unfortunately it does happen. if your item arrives damaged please contact us within 48 hours of receiving the item. We would ask you to provide pictures of the damage, exterior of the box and shipping label. Since all of our packages are insured we would replace the item for you at no cost.
We do ship for HI and AK but a shipping fee will apply. Please contact us prior to placing your order with your zip code and item your interested in. We'll provide you with a quote.
Any item in our shop can be customized to your needs, just send us a message and let us know how we can help! Sales on custom pieces are final.
